FREE DELIVERY ON PURCHASES ABOVE US$300 (SELECTED COUNTRIES)

 

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PLEASE NOTE: DUE TO EID HOLIDAYS, DELIVERY IS PAUSED TILL 15-APRIL-2024

Refunds & Exchanges

Return Policy

If the product has a manufacturing defect, or it is damaged during transit when delivering to the customer, we can exchange if similar product is available or we can refund. Return your purchase to us insured within 3 days and we will refund your full purchase price, excluding shipping charges, return shipping charges & applicable custom duties/taxes. Refunds will be done only through the Original Mode of Payment. Products will only be accepted if they are in their original packaging & tags intact, the right invoice value and original invoice as received by the customer. We cannot accept returns of product over 3 days in your possession or any sign of use. However, if you would like to exchange a product, please check our exchange policy.

There will be NO return or exchange on customized orders.

Exchange Policy

Products to be exchanged must be returned in their original packaging along with the original purchase receipt within 3 days from the date of purchase. Please note NO exchange will be possible without original purchase receipt sent with the shipment. Return shipping charges, custom duties and taxes will be applicable.

Refund Policy

Refunds will be done only through the Original Mode of Payment

We will process the refund after receipt of the product/s by Anand Jewellers - Sole Proprietorship LLC which maintains https://www.anand.ae Website ("Site"). Customers cannot cancel their order once shipping confirmation has been sent via e-mail. Cancellations will only be accepted before the shipping confirmation, in this case refunds will be made back to the payment solution used initially by the customer, only if requested before 9:00pm (GMT+4) on the same day of purchase. Please allow for up to 7-15 working days for the refund transfer to be completed.

Orders paid by credit/debit card will be refunded back to the credit/debit card within 7 to 15 working days. In case of use of any cash back/promotion amount that you saved will not be a part of the refund. For orders placed through gift certificates or voucher of "Site", refund would be provided in form of a fresh gift certificate or voucher of the same value (less shipping charges).

Please contact us on [email protected] for more information.

Please note: All items are thoroughly checked before shipping, to avoid customer dissatisfaction. Our highest priority is always you and your confidence in us. We would always prefer you to come back to our store. However, if there are any damages you have noticed, please notify us on [email protected] describing all possible order details including images. We will then further communicate in case of return and arrange a pickup.

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